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Zero Tolerance Statement

We aim to treat our patients courteously at all times and expect our patients to treat our Team Members in a similarly respectful and courteous way. We take any Threatening, Abusive, Violent or Vexatious behaviour against our Team Members extremely seriously.

DEFINITION of Vexatious AS PER THE CAMBRIDGE DICTIONARY:

difficult to deal with and causing a lot of angerworry, or argument

If a patient is Threatening,  Violent, Abusive or Vexations, they will in the first instance, be asked to stop and future consultations may be Chaperoned. If the behaviour persists, we will exercise our right to take action to have them removed, with immediate effect if necessary, from our list of registered patients.

In line with the rest of the NHS, and to ensure that this is fully observed we have a Zero Tolerance Policy, whereby Treateninf, Aggressive, Violent and Vexatious behaviour towards our Team Members will not be tolerated under any circumstances.

Any verbal abuse from a patient, this includes Racial, Homophobic, transphobic, Bi-phobic language. Or, derogatory language with regard any persons Colour or Religion, will be documented and a letter, appropriate to the incident, sent to the patient, reminding them that their unacceptable behaviour or language will not be tolerated in the future. Should there be a repeat of the behaviour or language; the practice will request that the patient be removed from the patient list.

 Any incident of Threatening, Abusive, Violent or Continued Vexatious behaviour will be reported to the Police and the patient removed with immediate effect from the list of registered patients.

We trust that you understand and welcome this policy which is in place for the best interest of the whole of the Practice Team as well as the patients that we serve.