Track My Hospital Referral
If your GP, nurse or physiotherapist has referred you to a hospital or specialist for further care, we will send you information about your referral and how to arrange your appointment.
Please read any letter or information you receive carefully. It will explain whether you need to book an appointment yourself or whether the hospital or specialist service will contact you.
You may be able to track your referral using the NHS App.
In the NHS App, go to:
Appointments → Referrals
Depending on the hospital or specialist service, you may be able to see information about your referral, including its progress, appointment details and, where available, waiting-list information.
If your referral was made through the NHS e-Referral Service (e-RS), you may also be able to manage your referral through the NHS App, including booking your first appointment where this option is available.
If your referral was made through e-RS and you have been given a booking reference number and password/access code, you can use these to access and manage your referral online.
You will usually need:
- your date of birth
- your booking/reference number
- your password or access code
If you have not received an appointment or heard from the hospital or specialist service, please first check your NHS App and any referral information or letter you have received.
If you have been given contact details for the hospital or specialist service, contact them directly for an update about your referral or appointment.
Please remember that not all hospitals and specialist services currently display all referral information through the NHS App, so not seeing your referral in the NHS App does not necessarily mean that your referral has not been made.
If you are unsure whether your referral has been submitted, do not have the information you need to manage your referral, or need help understanding what has happened to your referral, please complete the form below or contact the practice. A member of our Care Navigation team will review your query and respond within 3 working days.
Please note: Once a referral has been received by the hospital or specialist service, they are responsible for managing your appointment and waiting-list position. The Practice may not be able to provide an update on the hospital’s waiting time.
If your symptoms become worse while you are waiting for your referral or you have an urgent concern, please seek appropriate medical advice rather than waiting for your hospital appointment.