Clapham Family Practice Mission Statement
Treat you with courtesy and respect at all times, irrespective of your Ethnic Origin, Religious Beliefs, Sexuality, Gender or nature of health issue.
Provide you with advice and treatment in a timely manner
Work in partnership with you, the patient
Help you make decisions about your health by treating you with respect
Discuss available treatments and refer you on to other experts if necessary
Act as your advocate and guide through health care services
Maintain confidentiality in what we discuss and the records we keep on your behalf
Ensure all staff are easily identifiable
Keep up to date with developments in health care by continuing to learn
Advise all our patients of the system of handling complaints and suggestions
In return we ask you to:
Keep your appointment and / or let us know as soon as is possible if you cannot attend
Be nice to our staff. They do their best for you and respond very well to
“Please” and “Thank You”
Be patient if we run late, there is always a good reason
Inform us of any change of address or telephone number
Be responsible for ordering your repeat medication by giving the required 48 hours to allow this to be processed
Let us know if you have any suggestions or cause for complaint as soon as is possible
Let us know when we have done well
Our team will try to provide the best care we can for all our patients. Occasionally patients react to stressful situations with anger and we try to be as understanding as possible.
HOWEVER, IF PATIENTS BECOME PHYSICALLY OR VERBALLY ABUSIVE, WE RESERVE THE RIGHT TO REMOVE THEM FROM OUR LIST.