Patients Voice – Patient Participation Group
The Patient Participation Group (PPG) is a voice for patients at Clapham Family Practice. It works with the practice to help deliver a better service and experience for all patients and staff. It also helps to ensure that there is a way for staff and patients to communicate about things that need to be changed.
The PPG holds regular meetings, which all patients are welcome to attend.
The next meeting will be fixed for a date in May 2023 (to be confirmed).
Please find the minutes to our previous meeting below:
Is the appointment system working as you would want it to? Is the phone system working well now? Can you get a face-to-face appointment when you need one?
Do you know where to get information and help about the menopause? Do you think that we should ask the practice to set up a support group style education session as a trial, to see if there is a need?
Do you go to reliable websites for health information? We urge you to think very hard before deciding which websites to trust. Do they have reputable organisations behind them? On the CFP website front page there are two ‘buttons’ – click on PATIENT SERVICES or on NHS SYMPTOM CHECKER if you want information and simple advice backed by NHS research and expertise
If you cannot attend meetings , you can still support the PPG by sending your ideas about ways to improve services.
You can also contact the PPG as follows:
- Email: email@example.com
- Post: PPG c/o Clapham Family Practice, 89 Clapham High Street, SW4 7BD