Patients Voice – Patient Participation Group
The Patient Participation Group (PPG) is a voice for patients at Clapham Family Practice. It works with the practice to help deliver a better service and experience for all patients and staff. It also helps to ensure that there is a way for staff and patients to communicate about things that need to be changed.
The PPG holds regular meetings, which all patients are welcome to attend.
Next meeting:
The next meeting of the PPG Tuesday 17th November 2026
Please find the minutes to our previous meeting below:
Meeting minutes:
Hot Topics:
Are you a patient at Guys or St Thomas’? If so, what is your reaction to their new app MyChart? Have you used it? Has it been helpful? Please let us know.
Do you know where to get information and help about the menopause? Do you think that we should ask the practice to set up a support group style education session as a trial, to see if there is a need?
The practice has adopted the Accurx system for booking appointments and we (the Patients Group) think it is working well. What is your experience of the system? Are there any ways it could be improved?
Do you go to reliable websites for health information? We urge you to think very hard before deciding which websites to trust. Do they have reputable organisations behind them? On the CFP website front page there are two ‘buttons’ – click on PATIENT SERVICES or on NHS SYMPTOM CHECKER if you want information and simple advice backed by NHS research and expertise
Contact details:
If you cannot attend meetings , you can still support the PPG by sending your ideas about ways to improve services.
You can also contact the PPG as follows:
- Email: claphamfamilyppg@gmail.com
- Post: PPG c/o Clapham Family Practice, 89 Clapham High Street, SW4 7BD