Have Your Say – Patient Participation Group
Your voice matters
The Patient Participation Group (PPG) gives patients an opportunity to share their views, ideas and experiences with Clapham Family Practice.
The PPG works with the practice to help improve our service and make sure the views of patients are heard. It provides a way for patients and the Practice to discuss what is working well and where improvement could be made.
All patients are welcome to attend PPG meetings.
Next PPG meeting:
Tuesday 17 November 2026 at 4:00pm
What would you like to have your say about?
The PPG welcomes your views on a range of topics that affect patients and their experience of healthcare. Click on the topics below to find out more.
You can read the minutes from previous PPG meetings below:
Do you use digital services to manage your healthcare?
We would like to hear about your experience of using digital healthcare services.
NHS App
Do you use the NHS App to manage your healthcare? For example, to order repeat prescriptions, view your GP health record, manage appointments or access other NHS services. What do you find useful, and is there anything you find difficult to use?You can find out more about the NHS App on the NHS website.
MyChart at Guy’s and St Thomas’
If you are a patient at Guy’s and St Thomas’ NHS Foundation Trust, we would also like to hear about your experience of MyChart. Have you used it to manage your hospital care? Has it been helpful? Is there anything you think could be improved?Your feedback helps the Patient Participation Group understand how patients are using digital services and where improvements could be made.
Do you know where to find reliable information and support about the menopause?
The PPG is interested in hearing whether patients would find a support or education session about the menopause useful.
The practice uses Accurx to help manage appointment and healthcare requests.
What has your experience been? Is it easy to use? Is there anything you think could be improved?
There is a lot of health information available online, but not all websites provide reliable or trustworthy advice.
We recommend using information from reputable healthcare organisations, such as the NHS.
You can find trusted health information through the Our Services section of the CFP website and the NHS Symptom Checker.
You don’t need to attend a meeting to have your say.
If you have an idea, suggestion or feedback about how we could improve our services, we would be pleased to hear from you.
Email: claphamfamilyppg@gmail.comIf you cannot attend meetings, you can still support the PPG by sending your ideas about ways to improve services.
You can also contact the PPG as follows:
- Email: claphamfamilyppg@gmail.com
- Post: PPG c/o Clapham Family Practice, 89 Clapham High Street, SW4 7BD
Your feedback can help the practice understand what matters to patients and identify areas where services could be improved.