We may collect your name, contact details, NHS number, medical history, diagnoses, medications, test results, referrals and other information needed to provide your care. We may also collect information you submit through our website, online forms and other practice services.

We use your information to:

• Provide healthcare, treatment and follow-up care.
• Manage appointments, prescriptions and referrals.
• Communicate with you and respond to enquiries.
• Maintain accurate medical records.
• Support safeguarding and protect patients where necessary.
• Monitor service quality, carry out clinical audits and meet NHS requirements.
• Manage our practice and operate approved digital systems and services.

We handle your personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act (DPA) 2018, as amended by the Data (Use and Access) Act 2025, and other relevant legal requirements.

Depending on the purpose, we may rely on our public task, legal obligations, or the legal conditions for providing health and social care. Health information requires additional legal protection.

Where consent is the appropriate legal basis for a particular activity, we will seek it.

Where necessary and lawful, we may share your information with hospitals, other healthcare professionals, NHS organisations, safeguarding services and authorised service providers.

We share only what is necessary for the relevant purpose and take appropriate steps to protect your confidentiality.

We use appropriate security measures, access controls, staff training and confidentiality procedures to protect your information.

We keep records in accordance with applicable NHS records management requirements and our retention policies. When information is no longer required, it is securely disposed of in line with these requirements.

Depending on the circumstances, you may have the right to:

• Request access to your personal information.
• Ask us to correct inaccurate information.
• Request deletion or restriction of processing where the law allows.
• Object to certain uses of your information.
• Request a copy of your information in a portable format where applicable.
• Withdraw consent where we rely on it.

These rights are subject to legal requirements and exemptions. To exercise your rights, please contact the practice. We may need to verify your identity.

You can also ask about access to your medical records through the NHS App or by contacting us.

We use approved clinical, administrative and digital systems to support patient care and the running of the practice.

When we introduce a new system or service that affects how personal information is used, we review the relevant data protection arrangements and update this notice where necessary.

A list of current systems and services will be made available in due course.

This section will be updated as new systems and services are introduced.

When you use our website or online forms, we may process information you submit and limited technical information needed to operate and secure the website.

Cookies and similar technologies may also be used. Where required, we will ask for your consent before using non-essential cookies.

Links to other websites are subject to the privacy arrangements of those organisations.

If you have concerns about how we use your information, please contact Clapham Family Practice using the details above.

You can also contact the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at https://ico.org.uk/ or on 0303 123 1113.

We review this notice when necessary, including when we introduce new systems, change our services or update our data protection arrangements.

Last updated: 21 October 2026

London Care Record

Clapham Family Practice uses a shared record system called the London Care Record.

The London Care Record provides a secure, shared view of your health and care information, allowing authorised health and care professionals involved in your care access important details when and where they are needed.

This helps to:

• improve communication between services across London
• support safer, more coordinated care
• reduce duplication (e.g. repeated tests)
• enable faster and more informed clinical decisions

How your information is used

Only authorised professionals directly involved in your care can access your Local Care Record.

Your information:

• is accessed strictly on a need-to-know basis
• is protected by robust security controls
• is not shared for marketing purposes
• is not sold or shared with organisations not involved in your care

Your privacy

Your information remains confidential and is only used to support your direct care.

For more detailed information, please see the South East London Integrated Care System privacy policy: https://selondonics.org/privacy-policy/

Opting out of the London Care Record

You have the right to object to your information being shared through the London Care Record.

If you wish to opt out:

• speak to your GP or a member of the Practice team
• discuss your options with your health or social care professional

Please note:

• In limited circumstances, information may still be accessed where there is a clinical need or risk to patient safety
• This will always be done in line with legal and professional obligations

Further information and support

For more information or support with your data rights, you can contact the team managing the London Care Record for South East London:

• Website: https://www.lewishamandgreenwich.nhs.uk/london-care-record
• Telephone: 020 3192 6011

If you have previously opted out of sharing your record via ConnectCare/Local Care Record, your preference will continue to apply and you do not need to opt out again.

Summary Care Record

For more information, visit: https://digital.nhs.uk/services/summary-care-records-scr/

The Summary Care Record (SCR) is an electronic record of important patient information, created from your GP medical record.

It is used within the NHS so that authorised healthcare professionals directly involved in your care can access key details when needed—particularly in urgent or emergency situations, such as:

• Accident & Emergency (A&E)
• Out-of-hours services

Your SCR is used only for your direct care and not for any other purposes.

Who has a Summary Care Record?

If you are registered with a GP practice in England, you will automatically have an SCR unless you have chosen to opt out.

What information does your SCR contain?

Your SCR includes essential clinical information to support safe treatment:

• Medicines you are taking
• Allergies
• Any previous adverse reactions to medicines

It also includes your name, address, date of birth and NHS number which helps to identify you correctly.

Adding additional information (Enhanced SCR)

You can choose to include extra information to your SCR to support your care , such as:

• Significant medical history
• Care preferences
• Communication needs

This can be particularly helpful if you have complex health needs.

If you would like to add more information, please speak to your GP or a member of the Practice team.

Children and young people

If you are a parent or guardian of a child under 16, and you feel they are able to understand this information, you should discuss it with them.

You can support them in deciding:

• whether to have an SCR
• whether to include additional information

Your Choice

You have a right to:

• opt out of having a Summary Care Record
• request additional information be added

To discuss your options, please contact the Practice.

Further information

More detailed patient information is available via NHS England:  https://digital.nhs.uk/services/summary-care-records-scr/summary-care-records-scr-information-for-patients