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Repeat Prescriptions

From January 2nd, 2019, the Clapham Family Practice @ Manor Health Centre will require 48 hours (2 working days) notice for all Repeat Prescriptions request to be processed and the prescription ready for collection.

If there is a public holiday, please ensure that you request your prescription in good time.

Request for prescriptions will be taken over the telephone in the cast of Household patient only.

Please only request medication that has be prescribed by a GP at the Clapham Family Practice. For any and all other request, an appointment must be made to see the GP.

How Do I...Obtain A Repeat Prescription?


  • Order Repeat Prescriptions online
  • Book or cancel GP appointments with a GP
  • View parts of your Medical Record, including information about medication, allergies, vaccinations, previous illnesses and test results
  • View clinical correspondence, such as hospital discharge summaries, outpatient appointment letters and referral letters.

This service is free and available to all patients registered with a GP

Please speak with one of our Reception Team Members for further information or  (click here).

Repeat prescriptions can also be obtained without seeing your doctor by completing the slips provided at reception or by faxing our Dedicated Prescription Fax Number on 020 3049 6630. Please note that this fax number is for prescription requests ONLY and for patients registered at the Main Site on Clapham High Street. As soon as a dedicated fax number is available at MHC, this page will be updated.

We require two working days' notice to process your prescription, so for example, if you submit a prescription request on a Monday, it should be ready for you on the following Wednesday. Should you wish your prescription to be posted back to you, please enclose a stamped addressed envelope with your request.

Prescription requests will NOT be taken over the phone. Patients confirmed by a CFP Clinician as long term Housebound may call through with their request for a Repeat Prescription.

Prescriptions which have not been collected will be destroyed after 1 month.

Only ask for what you need 

NHS Lambeth Clinical Commissioning Group (CCG), is running a campaign, Only ask for what you need, in November and December to reduce the amount of medicines that are not used by patients. To highlight the issue posters and leaflets will be appearing in GP surgeries and pharmacies.

Across the UK, £300 million of taxpayers' money is spent every year on medicines that are not used. In south east London, we estimate the cost of medicines that are not used is around £9 million each year 

Everyone can help reduce medicines waste by:

  • Checking what medicines you have already at home before you request any more. You can request more medicine at any time, but stockpiling medicines at home increases the risk for others of accidental overdose. Unused medicines cannot be recycled, even if they have never been opened.

  • Taking responsibility for asking for more of your medicines yourself. One way is by registering for GP online services. You can do this through your GP practice. You can use this to request your prescriptions online.

  • Only ticking the boxes on your repeat prescription forms for medicines you really need.

  • When you pick up your prescription from the pharmacy, checking what is in the bag, and ensuring that it is what you requested and only what you need.  You can return any unwanted medicines to the pharmacist.

  • Telling your GP or pharmacist if you have stopped taking any medicines, so they can be removed from your repeat list.

Having regular discussions with your pharmacist will mean you get the right help with taking your medicines. When you see your GP or consultant, make sure you understand any changes in your medicines, and what each medicine is for and why you are taking it, and how to take it properly. 

Di Aitken, GP and NHS Lambeth CCG Governing Body Member said: "We really want to make an impact in reducing the amount of unused medicines we waste. It is an issue where patients, GPs, pharmacists and hospitals can all contribute.

"We are encouraging GPs and pharmacies to work together to review their repeat prescription systems. This is so that any changes to prescriptions can be made quickly.

"We know some people do like to have a spare stock of medicines 'just in case' but we recommend only having a maximum of one months' supply at home. We really want patients to order only those medicines that they need and avoid stockpiling where possible. This is because national research estimates that £90million worth of unused prescription medicines are retained in individuals' homes."

Dilip Joshi, Superintendent Pharmacist, Chairman, Lambeth, Southwark and Lewisham Local Pharmaceutical Committee added: "Unwanted dispensed medicines returned to the pharmacy once taken away cannot be reused, even if they are new, due to safety issues. Please check that the medicines you are having dispensed are needed and inform pharmacy staff if you no longer use them or already have enough. If you find one or more medicines are unwanted after they have been dispensed, please return them before leaving the pharmacy. Otherwise, they cannot be reused."

"If any patient is unsure about their medicines they should talk to their pharmacist or GP practice."

To find out more, go to Only ask for what you need


OTC - Over The Counter Medications 2018

Examples of treatments available to purchase over the counter, which should no longer be routinely prescribed in Lambeth.




[acute (short term), minor and/ or self-limiting condition commonly used to treat]

Examples of preparations in each area (NB This is not an exhaustive list)

Acne treatment - topical

Benzoyl peroxide, potassium hydroxyquinoline sulphate

Analgesic treatment for short term use

(acute pain, fever, headache, soft-tissue injury, musculoskeletal joint injury)

Paracetamol tablets and liquid,

ibuprofen tablets and liquid,

topical analgesics [Non-Steroidal Anti-inflammatory Drugs (NSAIDs)] and rubefacients

Anti-fungal treatment

(athlete’s foot, oral and vaginal thrush, ring worm)

Clotrimazole cream/pessaries/topical spray,

fluconazole oral capsule, ketoconazole shampoo,

terbinafine cream/spray, amorolfine nail laquer

Antiperspirant treatment

(excessive sweating)

Aluminium chloride hexahydrate

Cold sore treatment

Aciclovir cream, penciclovir cream, cetrimide,

cold sore patches

Colic treatment

Simeticone, dimeticone, lactase enzyme, gripe water

Constipation treatment for short term use, less than 72 hours

Senna, ispaghula husk, docusate sodium, lactulose, sodium picosulfate

Cough, cold and sore throat treatment

Capsule, tablet, syrup, linctus, powder, lozenge and pastille preparations for coughs, colds and sore throats

Diarrhoea treatment for short term use, less than 72 hours


oral rehydration salts

Ear wax remover

Oils, sodium bicarbonate, urea hydrogen peroxide, docusate sodium

Eye treatments for infected or dry eyes

Chloramphenicol eye drops/ointment, artificial tears and ocular lubricants containing hypromellose, carmellose, carbomer, sodium hyaluronate, liquid paraffin, white soft paraffin

e.g. Liquifilm®, Snotears®, Clinitas®, Hylo-tear®, Systane®

Haemorrhoid treatment for short term use 5-7 days

Anusol®, Germoloids®, Anodesyn and Preparation H; creams, gels, ointments and




Head lice treatment

Dimeticone lotion/spray/ mousse/gel,

cyclomethicone solution/spray, malathion liquid,

permethrin liquid/spray


Herbal and complementary treatments

Homeopathic preparations, bitters and tonics, herbal medicines, health supplements, probiotics (VSL#3®, Symprove®)


Indigestion and heartburn (dyspepsia) treatment

Antacid and alginate tablets and mixtures e.g. Mucogel®, Rennie®, Peptobismol®, Gaviscon®


Mouth ulcer treatment

Benzydamine and chlorhexidine mouthwashes/sprays, choline salicylate (Bonjela®), hydrocortisone buccal tablets


Nappy rash treatment

Metanium®, Bepanthen®


Scabies treatment

Permethrin liquid/cream


Seasonal rhinitis (hayfever) treatment

Steroid nasal sprays, antihistamines, sodium cromoglycate eye drops


Threadworm treatment

Mebendazole tablet/suspension


Topical steroid treatment for short term use, up to 1 week (insect bites/stings, contact dermatitis, nappy rash)

Hydrocortisone 1% cream/ointment


Vitamins and minerals

Vitamin A, B, C, D, E, K, multivitamins, zinc, calcium and magnesium supplements


Wart and verruca treatment

Salicylic acid preparations






Click here to obtain your repeat prescription

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