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Patients

Surgery Times

Home visits are made to the housebound and patients who are genuinely too ill to attend the surgery. Please give the receptionists as much information as possible as it helps the doctors to assess the urgency of the problem. Patients are requested to telephone before 12.30pm if a visit is required that day.

For test results you should call our results line, 020 3049 6600 (Option 3), which is open between 2.00pm and 3.30pm, Monday through to Friday. When you undergo any test it is your responsibility to contact us for the result.

This practice welcomes comments about the service we provide to our patients. If you have a concern about the service you have received from a doctor or member of staff working in this practice, please let us know.

This practice operates a practice-based complaints procedure as part of the NHS system for handling complaints. All complaints must be made in writing and addressed to the Complaints Administrator. We shall always attempt to learn from errors and mistakes and are happy to accept and consider comments and suggestions from our patients.

If you wish to make a complaint, please send it in writing to:

The Patient Services Manager
Clapham Family Practice
Mary Seacole Centre
89 Clapham High Street
LondonĀ  SW4 7DB

We also welcome positive feedback!

CFP_Patient_Participation_Report_-_March_2015.pdf

If you need to speak to a doctor for medical advice, please ring before 11.30am and leave your details with reception. A doctor will return your call as soon as possible. If the doctor you wish to speak to is not available and the matter is urgent, the doctor on duty for that particular day will return your call.

If an interpreter is needed for your consultation with the doctor or nurse, please ask reception and this will be arranged for you. Please note that we are dependent on a third party to arrange an interpreter for you and can therefore not guarantee when the appropriate interpreter/appointment will be available.

It is your right as an NHS patient to have access to your medical records. If you wish to view your physical records, please contact the surgery and an appointment will be made for you to come in and do so. Please see our policy on the disclosure of health records.

It is also possible, if you decide, to view your medical records online, once you have registered to use the online services. You can start online registration here. For full online access, please complete the request form in Reception.

All the doctors carry out medical examinations, eg for life insurance, sports, HGV, taxi and pre-employment medicals. These are by appointment. There is a fee payable for some of the examinations and for some medical reports, eg BUPA, PPP, holiday cancellations etc. Please ask at reception for details of fees.

 
 
 

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