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About Us

Clapham Family Practice is an established, high performing GP practice providing a full range of primary care services including general advice on health related matters. Situated on Clapham High Street, the Practice is easily accessible, offering extended opening hours to ensure that appointments are available to suit our diverse patient population.

We offer a wide range of services and our specialist clinical team will provide you with high quality, personalised healthcare, ensuring that you are involved, where possible, in decisions regarding your care.

We welcome new registrations and offer both NHS and private GP services. As well as containing everything you need to know about our practice and services, this website will provide you with a wealth of information and resources about a wide variety of health issues. We hope you find it useful and look forward to welcoming you to the Practice.

Dr. Paul Heenan


We are a Breastfeeding Friendly Practice. Please see one of our Reception Team Members who will direct you to our dedicated Breastfeeding room Smile

 

GDPR -HOW WE USE YOUR MEDICAL RECORDS

How do we use your information?

We need to hold personal information about you both electronically and using paper records to help us to look after your health needs, and we are responsible for their accuracy and safe-keeping. The information (“data”) that we need – such as your name, address, date of birth, contact details as well as next of kin, medical conditions and details of appointments, visits, telephone calls, your health record, treatment and medicines, test results, X-rays and any other information to enable us to care for you. Please help to keep your record up to date by informing us of any changes to your circumstances for example a change of address, contact numbers.

For further information you can access the Information Commissioner’s Office- ICO

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/

 Clapham Family Practice Fair Processing Notice

 From time to time information may be shared with others involved in your care e.g. podiatry, District Nursing, hospitals and other Health Professionals, if it is necessary. Anyone with access to your record is properly trained in confidentiality issues and is governed by both a legal and contractual duty to keep your details private We will not share identifiable information with anyone that isn’t involved in your care unless legally required to for example if a court order is presented, or in the case of public health issues. In other circumstances you may be required to give written consent before information is released – such as for Medical Reports for insurance, solicitors etc.

To ensure your privacy, we will not disclose information over the telephone, email or fax unless we are sure that we are talking to you. Information will not be disclosed to family, friends, or spouses unless we have prior written consent, and we do not leave messages with others.

You have a right to see your records if you wish. Please speak to one of the reception team if you would like further details. An appointment will be required. In some circumstances a fee may be payable.

NHS Lambeth CCG

The purpose of the NHS Lambeth CCG Fair Processing Notice is to inform you of the type of information (including personal information) that Lambeth Clinical Commissioning Group (CCG) holds, how that information is used, who they may share that information with, and how they keep it secure and confidential. Please click on the above for more information.

Local Care Records

 Your local NHS organisations have a duty to keep complete, accurate and up-to-date information about your health, so that you can receive the best possible care. Sometimes the people caring for you also need to share some of your information with others that are also supporting you. This could include GPs, hospital based specialists, Nurses and Health Visitors. To support this information sharing to happen more quickly and to improve the care you receive, the Local  Care Record will join-up your care records from your local hospital organisations (Guy’s and St Thomas’, King’s College Hospital and South London and Maudsley NHS Foundation Trusts) with GP practice information through existing computer systems.

 Shared Data

 Some of your data is automatically copied to the Shared Care Summary Record. You would have been asked to opt in or out when you registered with us. If you wish to reconsider or do not consider that you have opted in or out, you may contact our practice reception team to discuss further and appropriate action will be taken. A Summary Care Record is an electronic record containing key health information, which can be made available to NHS healthcare staff caring for you in an emergency or when your GP practice is closed.

We share information when the law requires us to do so, for instance when we are inspected or reporting certain illnesses or safeguarding vulnerable people.

We encourage patients to sign up to online services (Patients Access) where you can also access your medical records. Please speak to our reception for further details and details of how to sign up.

You can also phone the Summary Care Record information line on 0300 123 3020 or visit the website at systems.hscic.gov.uk/scr

Don’t  want to share?

All our patients can also choose not to share their information for research purposes. Should you wish to opt out of data collection, please see: 

https://digital.nhs.uk/services/national-data-opt-out-programme

Privacy Notice

Introduction

 This document includes Clapham Family Practice privacy notice that is on the practice website and can be printed on request.

 The Clapham Family Practice has a legal duty to tell patients and staff how they use their personal information. This is a specific requirement set out in the first principle of the Data Protection Act 2018 (DPA) and General Data Protection Regulation (GDPR), and is known as “privacy notice” (formally fair processing) - “Processed lawfully, fairly and in a transparent manner in relation to individuals”

CFP_Privacy_Notice_for_patients_2020.docx

Important and Required Information

"All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.The average pay for GPs working in Clapham Family Practice in the last financial year was £99,329 before tax and National Insurance. This is for 2 full time GPs and 9 part time GPs who worked in the practice for more than six months.”



Dr. Paul Heenan (Male)

BCh (Dublin, 1984) BAO Dip Obs
Medical interests include psychiatric care and minor surgery.

Dr. Devika Unnikrishnan (Female)

MBBS (Newcastle 2005) MRCGP DFFP DCH DRCOG
Medical interests include Women's Health, Paediatrics and care of the Elderly

Dr Gerard Hughes (Male)

MB BS (London 1993) BSc (Hons) MRCP

Dr Pamela Ashton (Female)

BM BCh MCCP MRCGP DCH

Dr Anna Morris (Female)

MBChB (Bristol, 2009) MRCGP DRCOG DFSRH
Medical interests include Women's health, Sexual health & Paediatrics.

Dr Nicola Moon (Female)

MBChB (Hons) Bristol 2009, MRCGP DRCOG DFSRH DCH
Medical interests include Paediatrics and Women's Health.

Dr Ting Chiu (Male)

MB BS(London 2012) BSc (Hons) MRCGP DRCOG LoC SDI.
Medical interests include Female Health & Dermatology

Dr. Barry McClelland (Male)

MB BCh BAO (Belfast 2010) Dip Mental Health MRCGP
Medical interests include Men's Health & Mental Health
LGBT+ and Pride in Practice Lead

Dr Divanka Wijendra ( Male)

MRCGP Royal College of General Practitioners 02.12.2017
MB BCh University of Manchester 2009
Bachelor of Science in ( Medical Science) 23.06.2006

Dr Linda Bello ( Female)

MB BS University of London 2006

Dr Martin Godfrey ( Male)

MB ChB University of Birmingham 1979

Dr Panna Mittal ( Female)

MRCGP MRCS ( Edinburgh) 2008 MBChb ( University of Sheffield) 2002

Dr Kevin Carmody ( Male)

MICGP Ireland 2019

Practice Manager  

Dr Paul Heenan 

Practice Clinical Leads

Dr Gerry Hughes Dr Barry McClelland

Management Team

Mrs. Sarah Nunn  Mrs Nese Merkell

Ms Beverley Mitchell @ Manor Health Centre

____________________________________________________

Practice Nursing Team

Julie Meireles ( Nurse Manager)

Florence Durrant

Dawn Richards

 


Health Care Assistants

Antje Graf-Nwachukwu (HCA)

Hallarena Fonseca (HCA)

Jurema Pereira - Pardal ( Cecilia) ( HCA)

 


Practice Clinical Pharmacist

 

Vishnu Sudharson

 


Reception Team

Jacqueline Hackney (Reception Manager)

 

Lesa Crockett (Reception Manager)

 

Stavros Papaphotis (Lead Administrator)

 

Gillian Balster

 

Matt Nunn

 

Mildred Ochinyabo

 

Ogulcan Ozsoyarslan-Brown ( Olie)

 

Lionel Mutima

 

Louise Planson

 

Joao Nunes Soares

 

Tracy Senior

 

Lynette Woodhouse


Practice Secretary/Facilities 

Linda Tyler

Practice Secretary/Administrator

Izabela Miczewska

 

 

Clapham Family Practice Mission Statement

Clapham Family Practice Undertake to:

Treat you with courtesy and respect at all times, irrespective of your Ethnic Origin, Religious Beliefs, Sexuality, Gender or nature of health issue.

Provide you with advice and treatment in a timely manner

Work in partnership with you, the patient

Help you make decisions about your health by treating you with respect

Discuss available treatments and refer you on to other experts if necessary

Act as your advocate and guide through health care services

Maintain confidentiality in what we discuss and the records we keep on your behalf

Ensure all staff are easily identifiable

Keep up to date with developments in health care by continuing to learn

Advise all our patients of the system of handling complaints and suggestions

In return we ask you to:

Keep your appointment and / or let us know as soon as is possible if you cannot attend

Be nice to our staff. They do their best for you and respond very well to

“Please” and “Thank You”

Be patient if we run late, there is always a good reason

Inform us of any change of address or telephone number

Be responsible for ordering your repeat medication by giving the required 48 hours to allow this to be processed

Let us know if you have any suggestions or cause for complaint as soon as is possible

Let us know when we have done well

Our team will try to provide the best care we can for all our patients. Occasionally patients react to stressful situations with anger and we try to be as understanding as possible.

HOWEVER, IF PATIENTS BECOME PHYSICALLY OR VERBALLY ABUSIVE, WE RESERVE THE RIGHT TO REMOVE THEM FROM OUR LIST.

Zero Tolerance Statement

We aim to treat our patients courteously at all times and expect our patients to treat our Team Members in a similarly respectful and courteous way. We take any Threatening, Abusive, Violent or Vexatious behaviour against our Team Members extremely seriously. 

DEFINITION of Vexatious AS PER THE CAMBRIDGE DICTIONARY:

difficult to deal with and causing a lot of angerworry, oargument

If a patient is Threatening,  Violent, Abusive or Vexations, they will in the first instance, be asked to stop and future consultations may be Chaperoned. If the behaviour persists, we will exercise our right to take action to have them removed, with immediate effect if necessary, from our list of registered patients.

 In line with the rest of the NHS, and to ensure that this is fully observed we have a Zero Tolerance Policy, whereby Treateninf, Aggressive, Violent and Vexatious behaviour towards our Team Members will not be tolerated under any circumstances.

 Any verbal abuse from a patient, this includes Racial, Homophobic, transphobic, Bi-phobic language. Or, derogatory language with regard any persons Colour or Religion, will be documented and a letter, appropriate to the incident, sent to the patient, reminding them that their unacceptable behaviour or language will not be tolerated in the future. Should there be a repeat of the behaviour or language; the practice will request that the patient be removed from the patient list.

 Any incident of Threatening, Abusive, Violent or Continued Vexatious behaviour will be reported to the Police and the patient removed with immediate effect from the list of registered patients.

 We trust that you understand and welcome this policy which is in place for the best interest of the whole of the Practice Team as well as the patients that we serve.

Complaints & Suggestions

This practice operates a practice-based complaints procedure as part of the NHS system for handling complaints. All complaints must be made in writing and addressed to the Complaints Administrator. We shall always attempt to learn from errors and mistakes and are happy to accept and consider comments and suggestions from our patients.

If you wish to make a complaint, please send it in writing to:

The Patient Services Manager, Clapham Family Practice, Mary Seacole Centre, 89 Clapham High Street, London, SW4 7DB

Freedom of Information - Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.

This scheme is available from reception.

Disclosure of Health Records Policy

The Clapham Family Practice follows the directives of The Data Protection Act 1998 which gives effect in UK law to EC Directive 95/46/EC, and introduces Eight Data Protection Principles that set out standards of information handling. Individuals have the right to access information