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About Us


Clapham Family Practice is an established, high performing GP practice providing a full range of primary care services including general advice on health related matters. Situated on Clapham High Street, the Practice is easily accessible, offering extended opening hours to ensure that appointments are available to suit our diverse patient population.

We offer a wide range of services and our specialist clinical team will provide you with high quality, personalised healthcare, ensuring that you are involved, where possible, in decisions regarding your care.

We welcome new registrations and offer both NHS and private GP services. As well as containing everything you need to know about our practice and services, this website will provide you with a wealth of information and resources about a wide variety of health issues. We hope you find it useful and look forward to welcoming you to the Practice.

Dr. Paul Heenan

We are a Breastfeeding Friendly Practice. Please see one of our Reception Team Members who will direct you to our dedicated Breastfeeding room Smile



How do we use your information?

We need to hold personal information about you both electronically and using paper records to help us to look after your health needs, and we are responsible for their accuracy and safe-keeping. The information (“data”) that we need – such as your name, address, date of birth, contact details as well as next of kin, medical conditions and details of appointments, visits, telephone calls, your health record, treatment and medicines, test results, X-rays and any other information to enable us to care for you. Please help to keep your record up to date by informing us of any changes to your circumstances for example a change of address, contact numbers.

For further information you can access the Information Commissioner’s Office- ICO

 Clapham Family Practice Fair Processing Notice

 From time to time information may be shared with others involved in your care e.g. podiatry, District Nursing, hospitals and other Health Professionals, if it is necessary. Anyone with access to your record is properly trained in confidentiality issues and is governed by both a legal and contractual duty to keep your details private We will not share identifiable information with anyone that isn’t involved in your care unless legally required to for example if a court order is presented, or in the case of public health issues. In other circumstances you may be required to give written consent before information is released – such as for Medical Reports for insurance, solicitors etc.

To ensure your privacy, we will not disclose information over the telephone, email or fax unless we are sure that we are talking to you. Information will not be disclosed to family, friends, or spouses unless we have prior written consent, and we do not leave messages with others.

You have a right to see your records if you wish. Please speak to one of the reception team if you would like further details. An appointment will be required. In some circumstances a fee may be payable.

NHS Lambeth CCG

The purpose of the NHS Lambeth CCG Fair Processing Notice is to inform you of the type of information (including personal information) that Lambeth Clinical Commissioning Group (CCG) holds, how that information is used, who they may share that information with, and how they keep it secure and confidential. Please click on the above for more information.


Local Care Records

 Your local NHS organisations have a duty to keep complete, accurate and up-to-date information about your health, so that you can receive the best possible care. Sometimes the people caring for you also need to share some of your information with others that are also supporting you. This could include GPs, hospital based specialists, Nurses and Health Visitors. To support this information sharing to happen more quickly and to improve the care you receive, the Local  Care Record will join-up your care records from your local hospital organisations (Guy’s and St Thomas’, King’s College Hospital and South London and Maudsley NHS Foundation Trusts) with GP practice information through existing computer systems.

 Shared Data

 Some of your data is automatically copied to the Shared Care Summary Record. You would have been asked to opt in or out when you registered with us. If you wish to reconsider or do not consider that you have opted in or out, you may contact our practice reception team to discuss further and appropriate action will be taken. A Summary Care Record is an electronic record containing key health information, which can be made available to NHS healthcare staff caring for you in an emergency or when your GP practice is closed.

We share information when the law requires us to do so, for instance when we are inspected or reporting certain illnesses or safeguarding vulnerable people.

We encourage patients to sign up to online services (Patients Access) where you can also access your medical records. Please speak to our reception for further details and details of how to sign up.

You can also phone the Summary Care Record information line on 0300 123 3020 or visit the website at

Don’t  want to share?

All our patients can also choose not to share their information for research purposes. Should you wish to opt out of data collection, please see:


Dr. Paul Heenan (Male)

BCh (Dublin, 1984) BAO Dip Obs
Medical interests include psychiatric care and minor surgery.

Dr Angela Munden (Female)

MB BCh (Southampton, 1983) DRCOG Dip Obs WSI
Medical interests include Paediatrics, Gynaecology and Care of the Elderly.

Dr. Devika Unnikrishnan (Female)

Medical interests include Women's Health, Paediatrics and care of the Elderly

Dr Gerard Hughes (Male)

MB BS (London 1993) BSc (Hons) MRCP

Dr Pamela Ashton (Female)


Dr Anna Morris (Female)

Medical interests include Women's health, Sexual health & Paediatrics.

Dr Nicola Moon (Female)

MBChB (Hons) Bristol 2009, MRCGP DRCOG DFSRH DCH
Medical interests include Paediatrics and Women's Health.

Dr Ting Chiu (Male)

MB BS(London 2012) BSc (Hons) MRCGP DRCOG LoC SDI.
Medical interests include Female Health & Dermatology

Dr. Barry McClelland (Male)

MB BCh BAO (Belfast 2010) Dip Mental Health MRCGP
Medical interests include Men's Health & Mental Health
LGBT+ and Pride in Practice Lead

Practice Management Team

Dr Heenan, Dr Hughes, 

Patient Services Manager

Mrs. Sarah Nunn

Operations Manager 

Mrs.Nese Merkell


Practice Secretary/Facilities Manager

Linda Tyler

Practice Secretary/Administrator

Izabela Miczewska

Practice Clinical Pharmacist

Vishnu Sudharson

Practice Nursing Team

Julie Meireles

Florence Durrant

Dawn Richards

Antje Graf-Nwachukwu (HCA)

Hallarena Fonseca (HCA)


Reception Team

Jacqueline Hackney (Reception Manager)

Lesa Crockett (Reception Manager)

Stavros Papaphotis (Lead Administrator)

Tracy Senior 

Mildred Ochinyabo

Louise Planson

Ogulcan Ozsoyarslan-Brown (Olie)

Arun Palmer

Joao Soares

We aim to

  • Provide a high standard of care for you and your family. No care or treatment will be given without your informed consent.
  • Treat you with courtesy and respect at all times, irrespective of your Ethnic Origin, Religious Beliefs, Sexuality, Gender or the nature of your Health Issue.
  • Work in partnership with you, the patients.
  • Ensure that you will be seen by a doctor for URGENT conditions as soon as possible that day.
  • Keep all information about you and your consultation confidential.
  • Ensure that all our staff are easily identifiable.
  • Advise all our patients of the system of handling complaints and suggestions.
  • Try not to keep you waiting for your appointment and inform you of any delays.
  • Ensure that in an emergency, outside of opening hours, if you phone the practice you will have to make only one other telephone call to obtain assistance.

What we expect from you

  • Treat the practice staff with the same courtesy you would expect to receive.
  • Be patient if the surgery runs late. There is always a good reason.
  • Cancel your appointment if you cannot keep it.
  • Contact the surgery for your results after you have had a test. Please phone between 2.00pm and 3.30pm on 020 3049 6600. Select Option 3 for Results.
  • Give the reception staff as much information as you can.
  • Only request home visits for the genuinely housebound or seriously ill.
  • Be responsible for ordering your repeat medication by giving ample time to allow for it to be Processed in 48 hours.
  • Inform us of any change of address or telephone number, etc.

Our team will try to provide the best care we can for all our patients. Occasionally patients react to stressful situations with anger and we try to be as understanding as possible.


Complaints & Suggestions

This practice operates a practice-based complaints procedure as part of the NHS system for handling complaints. All complaints must be made in writing and addressed to the Complaints Administrator. We shall always attempt to learn from errors and mistakes and are happy to accept and consider comments and suggestions from our patients.

If you wish to make a complaint, please send it in writing to:

The Patient Services Manager, Clapham Family Practice, Mary Seacole Centre, 89 Clapham High Street, London, SW4 7DB

Freedom of Information - Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.

This scheme is available from reception.

Disclosure of Health Records Policy

The Clapham Family Practice follows the directives of The Data Protection Act 1998 which gives effect in UK law to EC Directive 95/46/EC, and introduces Eight Data Protection Principles that set out standards of information handling. Individuals have the right to access information about themselves, held on computer, and in some paper files, under the Data Protection Act 1998. This is known as the "subject access right". The Freedom of Information Act 2000 gives a general right of access to all types of "recorded information" held by public authorities, sets out exemptions from that right and places a number of obligations on public authorities. Public authorities include Government Departments, local authorities, NHS bodies (such as hospitals, as well as doctors, dentists, pharmacists and opticians). Anyone will be able to make the request for information, although the request must be made in writing. The request must contain details of the applicant and the information sought. The Act gives applicants two related rights:

  • to be told whether the information is held by the public authority;
  • to receive the information and, where possible, in the manner requested, ie as a copy or summary, or the applicant may ask to inspect a record.

The term "health record" is defined by Section 68 of The Data Protection Act 1998 and means any record which:

  • consists of information relating to the physical or mental health or condition of an individual, and
  • has been made by or on behalf of a health professional in connection with the care of that individual.

A Health Record may be composed of the following descriptions:

  • Consultations with a clinician or non-clinical member of the practice staff.
  • Correspondence from clinicians or non-clinical members of the practice staff, or from health professional/s to whom the patient has been referred or has consulted with eg specialist or pharmacist, or from persons related to the patient's health eg Social Services, or Housing Trust.
  • Health results including blood tests, culture samples, X-ray, MRI, or of any other investigation.
  • Any other information pertaining to the patient.

Health records are kept in the possession of the Clapham Family Practice for the duration of a patient's registration with us. They are held to provide updated and continuing health service for the patient and therefore the best possible service. The Clapham Family Practice recognises your right to access your own health records and the records of your immediate family, ie:

  • Husband
  • Wife
  • Partner
  • Child/children

Please note that The Clapham Family Practice will require written consent from the family member/s concerned excepting those under 15 years of age.
You must also be aware of the following:

  • The Clapham Family Practice does not charge a fee for granting you access to health records.
  • A member of staff will be present with you the entire time you are with the health records.
  • The staff member will be unable to answer clinical queries.
  • Health records remain the possession of the Secretary of State for Social Services.
  • Health records cannot be removed from the GP practice and only in the exception when requested by a Primary Care Trust.
  • However, you can have copies at a cost of 35p per page.
  • Should you wish to discuss your health records, you will need to make an appointment with your doctor.
  • You will now be asked whether you understand and agree to the conditions stated above, and whether you wish to proceed with the reading of the health record/s.

Zero Tolerance Statement

We aim to treat our patients courteously at all times and expect our patients to treat our Team Members in a similarly respectful and courteous way. We take any threatening, abusive or violent behaviour against our Team Members extremely seriously.

 If a patient is Violent or Abusive, they will be asked to stop. If they persist, we will exercise our right to take action to have them removed, with immediate effect if necessary, from our list of registered patients.

 In line with the rest of the NHS, and to ensure that this is fully observed we have a Zero Tolerance Policy, whereby Aggressive or Violent behaviour towards our Team Members will not be tolerated under any circumstances.

 Any verbal abuse from a patient, this includes Racial, Homophobic, transphobic, Bi-phobic language. Or, derogatory language with regard any persons Colour or Religion, will be documented and a letter, appropriate to the incident, sent to the patient, reminding them that their unacceptable behaviour or language will not be tolerated in the future. Should there be a repeat of the behaviour or language; the practice will request that the patient be removed from the patient list.

 Any incident of Threatening, Abusive or Violent behaviour will be reported to the Police and the patient removed with immediate effect from the list of registered patients.


We trust that you understand and welcome this policy which is in place for the best interest of the whole of the Practice Team as well as the patients that we serve.


Anonymised Data

Anonymised data about your medical care is used for audit purposes and may be submitted to Lambeth PCT for performance management purposes.


Clapham Family Practice has received approval to be a training practice. We will be hosting and supervising postgraduate doctors as part of their professional development. As qualified doctors, they will provide an invaluable service to the practice and to you. We would value your support in the development and training of our future doctors.

We can only provide our services within our practice area shown on the map. Please let us know in writing when you move, so we can amend your records.


Please see below a hyperlink to check your postcode.



Clapham Family Practice Patient Participation Report March 2015

 Dear Patient,

 Would you like to have a say about the services provided at Clapham Family Practice?

 The Clapham Family Practice Patient Participation Group - PPG  would like to hear your views.

 By providing your email details, we can add them to a contact list that will mean we can  contact you by email every now and again to ask you a question or two.

 Fill in the details on the contact forms that are available at reception and hand the form back  to a receptionist .

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